Frequently Asked Question
How to order from Vitour Australia
Please follow these steps to complete your tyre purchase:
- Select the tyres you wish to purchase, ensuring they match the size of your current vehicle tyres and are consistent with the specifications on your tyre placard or car manual.
- Click the Add to Cart and select View Cart, you may check on your cart item and click Check Out.
- At the Checkout page, enter your details.
- Enter your card details and click Pay now to complete the transaction.
- If payment succeeds, you’ll receive an automated order confirmation email. Please double check you’ve ordered the correct tyres — if you find any discrepancies, email us ASAP.
- After your order is finalised, you’ll be emailed a tax invoice.
Ordering & Tyre Selection
How can I find the correct tyre size?
Check the sidewall of your current tyre, or your tyre placard or car manual — both list the correct size and specifications for your vehicle. Match this exactly when selecting your new tyres to make sure they’re consistent with what your manufacturer specifies.
I have ordered the incorrect tyres. What should I do next?
Email us as soon as possible — the sooner we hear from you, the easier it is to fix before your order ships. Check your order confirmation email carefully when it arrives, as this is the best time to catch and correct any mistakes.